Chudovo builds citizen portals, government CRM and case management, workflow platforms, and municipal data systems for government agencies and public institutions.
Chudovo migrates and modernizes legacy government systems, including framework upgrades, cloud migration, and interoperability retrofits, without discarding the business rules already encoded in them.
Chudovo scopes public-sector digital projects from discovery through architecture: stakeholder mapping, requirements mapped to jurisdiction and policy, and a delivery roadmap.
Chudovo audits existing government software for security, accessibility, data governance, and technical debt through IT audit and modernization engagements, and defines what to fix first.
Chudovo created a unique government CRM solution for a German political party represented in the Bundestag. The solution includes tools for managing constituencies, running multi-channel campaigns (web, email, SMS), managing event attendance, creating documents, and mass printing. The solution featured a desktop app for political party employees, web apps for voters, and internal apps for campaigns executed using service-oriented architecture with SQL-based reporting.
Chudovo designed a smart city street cleaning monitoring solution for our municipal services partner in Germany. It allowed field auditors to evaluate and log the state of street cleanliness in the course of day-to-day operations, while also providing regular citizens with access to street cleaning data in their localities. It was part of the municipality’s pilot project aimed at enhancing public space quality and mitigating health risks related to debris build-up in urban drainage systems.
Citizens Services & Case Management
Self-service capabilities, citizen relationship management (CRM) and case management, and management of constituent, permit, and service requests, together with role-based staff communications across multiple channels.
Government Platform & Workflow
Document management and approvals, automated inter-departmental workflow process management, replacing paper-based processes while not losing any documentation.
Data, Registry & Interoperability
Data acquisition and reporting, integration with municipal and governmental databases, and dashboards for administration and management oversight.
Legacy Modernization & Support
Updating of the legacy desktop, server, and web application infrastructure, including security and performance monitoring.
Policy, Compliance & Procurement
The Chudovo approach takes into account the requirements of the customer's jurisdiction, policy landscape, and governance considerations early on, designing delivery with procurement-compliant scope, acceptance criteria, and milestone structure in mind.
Data Governance & Privacy
Chudovo designs systems that enable applicable data protection requirements, including GDPR where required, by using privacy-by-design principles of data minimization, role-based access, auditability, retention management, and defined processing purposes.
Cybersecurity & Resilience
Rather than limiting itself to access control, Chudovo approaches security from a lifecycle point of view: identity, least privilege access, secure development, encryption, logging, incident response and recovery planning for citizen services.
Accessibility & Digital Inclusion
Chudovo designs citizen services with WCAG 2.2 AA guidance in mind, performs keyboard and assistive technology testing, and considers assisted digital and multichannel access for those residents who do not utilize an online service.
Simple
Citizen request portal, basic field inspection app, single-module CRM
Basic government reporting dashboard with data from one source
Municipal monitoring app for field auditors, a single city
Medium
Multi-channel government CRM with campaign management and reporting
Citizen engagement platform with service request tracking and notifications
Smart city monitoring system with public and admin interfaces
Enterprise
Full digital government platform with workflow automation and multi-department integration
Large-scale citizen portal with identity management, legacy system integration, and multi-language support
Smart city data platform aggregating infrastructure data across multiple municipal departments
City or municipal government departments
Political parties and parliamentary institutions
Public health organizations and social service bodies
Environmental surveillance and infrastructural agencies
Public safety institutions and emergency response services
Transportation departments and organizations for urban transportation
A citizen-facing service with no accessible or assisted-digital path for residents who can't use it online
Case data duplicated across departments because systems were never designed to exchange it
A legacy system nobody can safely modernize because the business rules were never documented
Field or IoT data collected but never connected to a decision or a budget