At the heart of our approach lies a deep understanding of our clients’ business strategies, which we seamlessly align with practical and customized CRM solutions. We prioritize complete transparency throughout the process, ensuring open communication and visibility at every stage.
Our flexible approach fosters a cooperative environment, where we collaborate closely with our clients to achieve their goals. We adapt to evolving requirements, welcoming feedback and incorporating changes to deliver a CRM solution that perfectly fits their needs.
By adopting agile methodologies and maintaining stable operations, we ensure efficiency, responsiveness, and timely delivery. Our experienced CRM developers leverage their expertise to create robust and scalable solutions that drive business growth and maximize productivity.
We take pride in delivering excellent code quality, adhering to industry best practices and stringent quality standards. Our developers possess the knowledge and skills to produce clean, maintainable code that ensures the long-term stability and reliability of the CRM system.
With our client-centric approach, transparent processes, flexibility, experienced team, and commitment to code quality, we are well-equipped to provide you with a tailored CRM solution that aligns with your business objectives and exceeds your expectations.
Our approach to product development includes a discovery session that gathers comprehensive information about the potential product. We begin by exploring the subject idea and identifying the target audience’s pain points. It helps us create a list of features to address those pain points through a CRM solution. Our system architects also identify potential bottlenecks and suggest the most suitable ways to fix them. They also offer a preferred technology stack for this type of project. This approach allows businesses to validate their idea before building a fully-fledged software product, reducing the risks associated with bespoke software development.
As part of the process, we also create:
• product vision,
• project roadmap,
• backlog,
• design prototype,
• user flow,
• project architecture.
It ensures that we comprehensively understand the project and can deliver a successful product that meets the target audience’s needs.
Our primary focus is creating UI/UX designs that provide companies with a clear overview of their customers through a sound CRM system. To achieve this, we specify the CRM goals, system requirements, and primary features before our designers create wireframes. These wireframes are sketches without colors or logos that display the location of the elements on web pages and their interconnection. The wireframes are then transformed into clickable prototypes and tested on real users. Upon approval by the client, our UI/UX team begins working on the final UI design.
Our design process includes the following:
• estimating the design,
• creating UX flow,
• developing mockups,
• writing user stories,
• designing the UI,
• creating custom themes and icons.
Our company that develops CRM software upholds the principles of the Agile philosophy, which stresses active collaboration with customers and continuous product improvement. This approach enables us to deliver high-quality products faster while ensuring predictable costs and schedules for our customers. To achieve this, we split the CRM development process into short iterations called sprints, which usually last for two weeks. Each sprint begins with task prioritization, followed by the development team building the predefined features. After functionality is completed, quality assurance engineers test it to ensure it works correctly and has no bugs. Only after fixing all bugs our development team releases the code to production.
After the development and testing of all features, the custom CRM solution is ready for production release, marking the process’s most crucial and thrilling stage. At this point, end-users can finally access your digital product. Additionally, our software developers create release notes, including technical documentation outlining all fixed bugs and major/minor updates.
As your business grows, your CRM requirements will also change. To address these changes, our team of CRM developers can integrate new features into your system as per your specifications. In addition, we guarantee to resolve any system malfunctions or bugs that may emerge with time. Lastly, we offer to update or restructure your CRM solution if necessary. You can rely on us to provide comprehensive CRM solutions that cater to your evolving business needs.
Boost and optimize the lead processing journey by integrating real-time AI assistance. Enhance transparency across the complete sales pipeline and enable your sales team to manage their daily activities with ease and effectively.
Manage your pricing information effectively by handling multiple price books, seasonal discounts, and multi-tier pricing. Simplify your workflow by automating the generation of quotes and invoices.
Collect, retain, and administer all customer-associated information in an isolated, consolidated location. By accumulating a comprehensive perspective of customer engagements and endeavors, entities can ameliorate customer involvement and heighten customer encounters.
Connect your CRM to all your lead generation sources and skip manual lead registration to save time. Precisely gathering customer data offers significant insights for companies to identify the behavior of each customer group and their current position in the customer lifecycle.
Gathering information to conduct customer segmentation promotes the creation of more focused marketing initiatives and enables businesses to comprehend their clientele’s requirements better. Seamlessly manage personalized campaigns activated by events on multiple marketing and advertising platforms.
Our expertise is in creating healthcare software for mobile devices such as tablets, smartphones, and wearables. Our skilled team specializes in building native EHR applications for both Android and iOS platforms using Java/Kotlin and Objective-C/Swift, respectively. Furthermore, we also develop cross-platform solutions along with web-based applications.
Elevate your CRM capabilities by integrating it with your preferred email channels like MS Outlook or Gmail. This synchronization allows you to track emails, contacts, calendars, and more from desktop and mobile platforms, making your CRM platform even more powerful. Integrating your ERP, financial software such as bookkeeping, and other tools can enhance productivity.
Effectively oversee your contact center operations by incorporating multi-channel case acquisition, automated case distribution based on rules, and facilitating immediate agent access to a comprehensive knowledge repository.
This platform aims to offer customers tailor-made CRM software solutions that address common challenges effortlessly. The goal is to ease the workload of your customer service team. Conducting surveys to gather feedback and promptly analyzing customer sentiment in real time is also possible through this platform.
Assemble and handle data regarding your associates. Enhance client interactions by maintaining records of significant particulars, including the timing, reason, location, and manner of arising problems. The Customer Relationship Management (CRM) system allows you to oversee the progress and resolution of issues, offering valuable knowledge that can increase your business’s efficiency.
Assist in fulfilling orders through different scenarios, enhance delivery by intelligently assigning inventory to several locations, and effectively handle returned orders.
Our goal is to help you pinpoint opportunities for improvement and enable informed decision-making by utilizing easily accessible data records.
