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CRM systems

Discover valuable resources to enhance your customer service skills and exceed expectations. Read on for all the assistance you need to serve your customers exceptionally.
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What is a CRM system?

A comprehensive Customer Relationship Management (CRM) software system is essential for managing customer relationships effectively. It is not a single solution but a set of cloud solutions supporting your organization at every customer interaction point. Your CRM solution should include a sales, service, ecommerce, and marketing cloud. A customer data platform (CDP) must combine online, offline, and third-party data sources for an up-to-date customer 360 view.

CRM: What is the goal?

Customer relationship management (CRM) is a comprehensive software system that manages customer relationships, incorporating multiple cloud solutions to analyze and improve customer interactions effectively. A CRM solution should include sales, service, ecommerce, marketing clouds, and a customer data platform (CDP) to provide a complete customer 360 view by combining various data sources.
The CRM system gathers, links, and analyzes all customer data, such as contact information, interactions, purchases, service requests, assets, and quotes/proposals. Users can access this data to understand each touchpoint and develop a complete customer profile, leading to strong and loyal customer relationships.
By supporting informed and superior customer experiences, CRM software aims to improve customer acquisition and retention. It achieves this through five key ways:

All-Round Assistance for Your CRM Goals

Through advanced automation functions, CRM services are designed to enhance marketing, sales, and customer service processes. Our assistance is available at any stage of your project.CRM consulting

Our CRM consultants begin each project by thoroughly analyzing your current CRM capabilities. It helps evaluate if your CRM system can effectively support sales processes with actionable insights from a CRM dashboard.

CRM strategy consulting: We design digital marketing, sales, and customer service tools to help your team build positive customer relationships.

CRM project consulting: We provide strategies for CRM implementation, revamping, migration, or consolidation.
CRM implementation
We offer end-to-end CRM implementation using leading CRM platforms. Our services cover the project scope, including requirements engineering, CRM configuration and customization, and inbound and outbound integrations. Our experts specialize in generating detailed customer reports, including specific customer groups. We also leverage Robotic Process Automation (RPA) for automated data entry and reporting to enhance the overall CRM experience.
Custom CRM development
We provide custom CRM application development services, including installing and migrating CRM platforms such as Salesforce, Microsoft Dynamics, Zoho, SugarCRM, OrangeCRM, and Siebel. Our CRM software includes analytical tools that correlate customer data to drive product development, improve marketing campaigns, and increase sales efforts. We can develop custom workflows and functional modules and connect them into a cohesive CRM system. We also develop custom apps and add-ons for platform-based CRM.
CRM migration
We analyze the bottlenecks in your current CRM and plan a migration strategy for improved process efficiency, usability, and lower ownership costs. Our end-to-end migration process includes building a new CRM and accurately transferring your historical data. We ensure smooth data transition while maintaining data integrity. Our experts have experience migrating data between various platforms like Odoo, Infusionsoft, Hubspot, Salesforce, and Zoho CRM.
CRM testing
We provide functional, integration, performance, usability, and security testing services. Our testing aims to provide insights into your CRM functioning and identify areas for improvement in your existing solution.
CRM support and evolution
If you create a CRM with us, we will strive for the best results and maintain constant communication. If you already have a CRM, we can assist in its development. Our support includes daily administration, data administration, 24/7 CRM system monitoring, monthly system health checks, and a user help desk. We also offer troubleshooting and CRM system evolution to meet your changing business needs.
CRM integration
Integrating your CRM system with other applications used in your business allows for data collection and tracking in a single place. The integration process varies depending on your business type, ranging from simple integration with a few website features to complex integration with multiple systems.
CRM platform customization
We develop customized CRM platforms with standard enterprise CRM features to help businesses achieve customer retention goals and improve sales. Our CRM developers utilize technologies like Odoo, OFBiz, and Dolibarr CRM to reduce turnaround time.
Mobile CRM solutions
We build bespoke mobile CRM apps that enable users to access features such as calendars, email creation and checking, account updates, video conferencing, dashboard and report viewing, and more. These features help businesses close deals efficiently and provide faster support. Real-time updates empower users to resolve customer queries and concerns promptly.

Top CRM Software platforms in 2023

Manage all customer relationships in a single location

Set up in no time
Centralize all contact information
Organize contacts for better communication
Stay on track and seize every opportunity
Set up in no time

Setting up a CRM has never been easier! No need for installations or special services – upload your contact information and start managing customer relationships hassle-free!

Centralize all contact information

Store all the information about your contacts in one place, including notes from previous calls or meetings and relevant documents you directly upload to the CRM contact profile. Update once and forget about multiple locations for contact data.

Organize contacts for better communication

Efficiently communicate with your contacts by using lists to organize them based on shared characteristics, acquisition source, conversion funnel stage, or any other criteria that suits your needs!

Stay on track and seize every opportunity

Keep yourself and your team on track by creating tasks in your CRM, assigning them to team members, and setting deadlines. Boost productivity further by automating follow-up emails and contact list management with marketing automation.

Benefits of CRM software

57% of surveyed CRM users reported that CRM significantly impacted customer retention, while an equal percentage stated that it also influenced customer satisfaction. Implementing a CRM system can bring numerous benefits to your business, such as boosting sales, streamlining business processes, ensuring data security and compliance, facilitating tactical decision-making, providing mobile accessibility, and enhancing customer satisfaction.
benefits
Boost sales
One of the key advantages of using a CRM is its ability to help you identify, nurture, and follow up on quality leads. Doing so can save time and resources on prospects likely to convert into customers. Additionally, with a reduced sales cycle, you can efficiently guide more leads and convert them into happy customers within a shorter timeframe.
benefits
Efficient business process
Efficiency in business processes is another area where a CRM can significantly impact. By defining and building efficient processes within your CRM, you can ensure that your team follows standardized procedures while executing tasks. It allows your sales team to focus on closing deals instead of getting bogged down by mundane tasks, as routine activities can be automated.
benefits
Data security and compliance
Data security and compliance are crucial considerations for any business. With a CRM, you can have peace of mind knowing that your customer data is stored securely in your vendor's data centres, protected by top-of-the-line physical and digital security measures. If you operate in the European Union or have European customers, a CRM that offers GDPR-compliance features will be particularly valuable in maintaining data protection standards.
benefits
Tactical decision-making
Tactical decision-making becomes more effective with accurate data from across your organization. A CRM provides detailed reports on team performance, enabling decision-makers to stay informed and make better choices in response to market trends. By identifying areas for improvement, you can continuously optimize your business strategies.
benefits
Mobile accessibility
In today's mobile-driven world, having access to CRM data on the go is essential. A CRM with a mobile app ensures that your team can access important information wherever they are. For example, a sales representative in the field can easily pull up details about nearby customers, arrange meetings, and update the team with any new information using the CRM mobile app.
benefits
Customer satisfaction
Finally, a CRM empowers your team to provide excellent customer service and satisfaction. By centralizing all customer information, including historical data and similar issues others face, your team can quickly resolve customer inquiries and ensure their needs are met. It leads to higher customer satisfaction and loyalty. In conclusion, implementing a CRM system can significantly impact various aspects of your business, including sales, business processes, data security, decision-making, mobile accessibility, and customer satisfaction.

Featured Projects

Odoo Development and Processes Digitalisation
Odoo Development and Processes Digitalisation
IT company
CRM Tool for Fetching and Processing of Data
CRM Tool for Fetching and Processing of Data
US-based Company
200 Man-days
Political CRM development
Political CRM development
FDP-Bundestagsfraktion
5000 Man-days

FAQ

CRM Strategy: Why do businesses need a CRM Strategy? Answer
Businesses require a CRM strategy to streamline customer interaction, track leads and deals, and improve customer experience. With a centralized CRM strategy, sales staff can track leads and meet targets, resulting in a lengthy sales cycle and a sub-par customer experience. Implementing a CRM allows businesses to streamline customer interaction, track deals, and make data-driven decisions with powerful analytics. It enables businesses to build personal connections with customers, identify their needs, and provide personalized services
What are the benefits of building a custom CRM system? Answer
Building a custom CRM system offers numerous benefits for businesses. It helps address customer needs, increase loyalty, and generate repeat business through strong customer relationships. Implementing custom CRM software improves customer support, increases referrals, organizes and identifies leads, enhances sales productivity, boosts lead conversion rates, elevates customer satisfaction, facilitates decision-making, and ultimately increases revenue.
What tech stack do CRM developers usually use? Answer
CRM developers utilize various programming languages and tools based on project requirements. They may use Node.js, PHP, or Python for web-based CRM applications and Java and C# for computer-installed software. Database management systems like SQL, MySQL, or Oracle are commonly used to store and manage customer data.
What does CRM development entail, and why is it important for businesses? Answer
CRM development involves the creation of software that helps businesses manage customer relationships effectively. It enables companies to track and manage all customer interactions, from initial contact to post-purchase follow-up. The ultimate goal of custom CRM development is to obtain comprehensive customer databases that can be used to enhance sales, marketing, and customer service efforts.
Answer
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