Third Level

Third Level Support for United States

Today’s companies must address the need for stability, performance and functionality across an ever-increasing range of legacy, hosted and proprietary systems – and to do so in a way that unlocks system potential without additional time efforts.

Today’s support challenges demand new models that are not based on resource numbers alone. Teams now need to have a deep understanding of the business and of the industry best practices. They also require a deeper level of integration with the Infrastructure, Development, and Testing teams. Support requirements at this level are as much about increasing productivity as they are about maintaining/improving the quality of services.

Third level support is provided by experienced and high-quality IRT pros, for instance, developers or system architects, who can resolve issues regarding software development and infrastructure. Their key responsibilities include:

  • responding and assistance to second level support officers;
  • search of problem roots and reasons, ways to solve them and avoid in future;
  • managements of multiple software problems;
  • implementation of tools and measures that can fix software defects;
  • planning and realization of projects, focused on removal of software incompletes;

Chudovo’s company eagerly offers the following solutions:

  • Application Assessment and Audit (Architecture, Design, Performance)
  • Application Support: Incident Investigation, Troubleshooting, and Management
  • Application Maintenance: Problem Management and Root Cause Analysis (RCA)
  • Application Enhancement: Request for Change (RFC) Implementations
  • Application Performance Monitoring, Management, and Tuning
  • Release and Deployment Management integrated with Application Systems Management, Development and QA services
  • Performance issues identification and fixes
  • Security issues identification and fixes
  • Preventive and Proactive Maintenance and Support