Application Maintenance and Support Services

We improve our clients’ business reliability by continuously reinventing application systems to achieve IT goals that align with their needs. Chudovo’s support and maintenance services help to improve customer satisfaction, achieve maximum app availability, speed up backlog implementation, and reduce operational costs.
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Full-stack application support and maintenance company

Our application maintenance and support services aim to minimize system downtime, enhance security, and improve performance, resulting in an excellent user experience and increased user loyalty.

OUR APPLICATION SUPPORT AND MAINTENANCE SERVICE OFFERINGS

We Will Provide You

It’s essential that your business-critical systems work without fault. Any undesirable scenario means you incur unnecessary costs, with downtimes causing you to lose out on sales and ultimately have customers leave you for your more stable competition.
On-demand application support
Protect your IT solution
Reinforce your skills
Overcome complex issues
Reduce TCO of IT systems
Transfer and manage duties and risks
On-demand application support

At Chudovo, we provide on-demand application support that prevents this. We ensure your software isn’t just operational but also runs as securely and reliably as you need it to.


Our support services include finding loopholes that have the potential to become problems, fixing them beforehand, and also taking the extra steps to improve performance.
Protect your IT solution

Our aim is to assist in identifying issues and possible risks with your IT solution. We will then offer a prompt solution to get you back on track swiftly, minimizing any loss in revenue.


Additionally, we are here to support you in adapting to environmental changes, IT infrastructure adjustments, and integration point modifications, ensuring that your systems continue to operate effectively in a dynamic landscape.
Reinforce your skills
Our team has extensive expertise in various technology areas, making us the perfect resource to assist you with any technical challenges you may encounter. We not only help you overcome these issues, but also provide a valuable advantage during times of digital transformation. By establishing a knowledge base, we ensure quicker resolution of incidents and a more user-friendly self-service experience for your end-users. This prepares you to adapt to future changes, whether they are unforeseen or planned.
Overcome complex issues
Our IT technical support and maintenance services provide two levels of support: L2 and L3. L2 support aims to restore functionality promptly after a failure, while L3 support offers comprehensive assistance for intricate issues, empowering you to enhance your software by modifying your program code.
Reduce TCO of IT systems
With our extensive experience, we guarantee a seamless setup and a strong support system. This will help you lower your total cost of ownership (TCO) and enjoy quicker resolution of issues, improved customer feedback, and reduced expenses on system maintenance.
Transfer and manage duties and risks
Our team can handle your IT infrastructure, allowing your in-house team to focus on your core business. We also offer after-hours support for unexpected situations.

OUR END-TO-END APPLICATION MAINTENANCE AND SUPPORT SERVICES COVER THE ENTIRETY OF:

Application Assessment and Audit (Architecture, Design, Performance)
Application assessment and audit is a crucial process to evaluate the architecture, design, and performance of an application. This ensures that software systems function effectively and achieve their goals.

The assessment and audit should be an ongoing process, as software evolves. Regular audits ensure that the application aligns with business objectives, maintains security, and delivers optimal performance.

Problem Management and Root Cause Analysis (RCA)
Problem management and root cause analysis (RCA) are critical aspects of IT service management and software development. They play a crucial role in identifying and resolving issues systematically. The main objectives of problem management and RCA are to enhance service quality, decrease incidents, mitigate service disruptions, and improve the overall reliability of IT services and systems.
Performance Monitoring, Management, and Tuning
Efficient performance monitoring, management, and tuning are necessary for maintaining system availability, providing a positive user experience, and maximizing the value of IT investments. These processes should be seamlessly integrated into an organization's overall IT management and operational procedures.
Incident Investigation, Troubleshooting, and Management
Incident investigation, troubleshooting, and management are vital components of IT and systems administration. These processes are necessary for detecting, tackling, and fixing problems that may disrupt operations, affect service quality, and jeopardize security.
Release and Deployment Management
Integrated release and deployment management, combined with application systems management, development, and quality assurance (QA) services, offers a comprehensive approach to effectively plan, coordinate, and execute the release and deployment of software applications within an organization. This integration ensures smooth and controlled application releases that align with business goals, taking into account development, testing, and operational aspects.
Security Issues Identification and Fixes
Identifying and resolving security concerns is crucial for upholding a secure and robust IT environment. These concerns encompass a wide range of issues, including software and system vulnerabilities, as well as misconfigured settings that put sensitive data at risk.
Application Enhancement Concerning Request for Change (RFC) Implementations
The process of enhancing applications through Request for Change (RFC) implementations involves making improvements and updates to software based on submitted RFCs. RFCs are formal requests to modify an application in order to address specific requirements, resolve issues, or introduce new features.
Preventive and Proactive Maintenance and Support
Preventive and proactive maintenance and support are crucial elements of managing IT and infrastructure. Their main objective is to detect and resolve issues before they cause any downtime or disruptions, thereby ensuring the dependability and stability of systems and services. These maintenance and support practices play a vital role in IT operations, infrastructure management, and service delivery.

Application support and maintenance cost

When it comes to software support and maintenance, it's essential to grasp the factors that influence costs. While a general guideline suggests that app maintenance costs typically amount to around 15% of its development cost, the real practical expenses are intricately tied to factors such as software complexity, typical change requests number per period, ongoing enhancements, and security updates.

We suggest you rough guesses for different types of apps to give you an idea of possible maintenance costs. Remember, these are just estimates, and the actual cost for each specific project may vary based on its unique needs.

Software complexity
Simple
Examples

Compact e-commerce catalog

Price range
from $1500
to $3000
Development time
monthly
Examples

Platform-based web portal

Price range
from $1500
to $3000
Development time
monthly
Examples

The native mobile app of medium complexity

Price range
from $1500
to $3000
Development time
monthly
Examples

Web app with typical functionality

Price range
from $1500
to $3000
Development time
monthly
Functionality

1 Dedicated Engineer on T&M Basis

Team

1 Dedicated Engineer on T&M Basis

Software complexity
☆☆
Medium
Examples

Custom web portal

Price range
from $3000
to $5000
Development time
monthly
Examples

Mobile banking app / Mobile telehealth app

Price range
from $3000
to $5000
Development time
monthly
Examples

Business process automation tool/app

Price range
from $3000
to $5000
Development time
monthly
Functionality

1-2 Dedicated Engineers on T&M Basis

Team

1-2 Dedicated Engineers on T&M Basis

Software complexity
☆☆☆
Enterprise
Examples

Business process automation tool/app

Price range
from $5000
to $10000
Development time
monthly
Examples

B2B SaaS applications

Price range
from $5000
to $10000
Development time
monthly
Functionality

2 Dedicated Engineers on T&M Basis
DevOps on T&M Basis

Team

2 Dedicated Engineers on T&M Basis
DevOps on T&M Basis

How we provide application maintenance and support services

Chudovo has developed a specific algorithm for application maintenance and support services. Our support engineers work closely with customers to understand their business and organization. Once the scope of work is determined, the implementation phase begins, where technical elements are implemented, monitored, evaluated, and adjusted. Maintenance and support can continue until the application lifecycle ends or the project is completed.

CHUDOVO ENSURES OPTIMAL PERFORMANCE AND AN EXTENDED LIFE FOR YOUR SOFTWARE SOLUTIONS TO INCREASE BUSINESS EFFICIENCY

How do we guarantee uninterrupted software performance?

Ensure the smooth operation and optimal performance of your software with our IT support and maintenance services.
SLA review
Performance monitoring and solution stabilization
Backups and disaster recovery
Security patches and fixes
SLA review

Our team will uncover bottlenecks, fix errors, and ensure the stability of your software solution.SLA Review: If your solution undergoes software modernization or significant changes, we will upgrade your SLA to align with the new conditions. We assess the feasibility, enforceability, and fairness of your previous agreement and suggest necessary changes. Regular SLA reviews and adjustments are conducted when you continuously engage our support and maintenance services.

Performance monitoring and solution stabilization

Performance Monitoring and Solution Stabilization: Our skilled developers vigilantly monitor your solution to identify and address underlying issues before they become critical. We adhere to best DevOps practices to maintain and update your IT infrastructure, minimizing the risk of regress issues and ensuring seamless integration of new features and enhancements.

Backups and disaster recovery

Backups and Disaster Recovery: We track software changes, providing backups to safeguard your data and a disaster recovery plan to restore your software infrastructure in the event of a system crash. Your data remains protected and your software can be swiftly recovered.

Security patches and fixes

Security Patches and Fixes: Our experts go beyond code reviews and feature updates to keep your software secure and optimized. We monitor the reliability of the libraries your system relies on and promptly update legacy ones with high vulnerability rates. In cases where no available updates exist, our developers create custom security patches to protect your solution from potential vulnerabilities. This comprehensive approach ensures your software is well-maintained, dependable, and resilient against various types of attacks.

OUR APPLICATION MAINTENANCE AND SUPPORT Technology Stack

Logging, monitoring, and alerting tools
  • ElasticSearch
  • Logstash
  • Graphite
  • AWS CloudWatch
  • Azure Monitor
  • Azure App Insights
  • Splunk
Web application testing tools
  • Selenium
  • Protractor
  • Ranorex
  • XCTest
  • Postman
  • TestComplete
  • JMeter
DevOps tools
  • Kubernetes
  • Docker
  • Puppet
  • Ansible
  • Azure DevOps
  • AWS Developer Tools
  • Jenkins

8 Benefits of application maintenance you should know about

benefits
Bug Fixation
Maintenance management focuses on fixing bugs and glitches in your application or website, ensuring smooth operation without disrupting existing software.
benefits
Capability Enhancement
To stay competitive in the ever-changing software market, maintenance services allow for changes and improvements in features, functions, and overall performance.
benefits
Removing Outdated Functionalities
Application management removes obsolete or unwanted features, freeing up space and improving efficiency. It also suggests new developments based on trending tools and technologies.
benefits
Performance Improvement
Maintenance includes resolving issues detected during testing, enhancing system performance, and implementing measures to prevent vulnerabilities and hacking.
benefits
Scalability and Security
Timely maintenance ensures application security and enables scalability, allowing the system to handle larger workloads while maintaining performance levels.
benefits
Cost-saving
Instead of buying new software or developing from scratch, regular maintenance helps to prevent future costs and extend the lifetime of the application.
benefits
Customer Satisfaction
Application maintenance improves overall quality, online presence, and response time, leading to enhanced customer satisfaction.
benefits
Continuous Functionality
Regular maintenance and updates keep applications fully functional, minimizing disruptions and downtime for businesses.

Featured Projects

FAQ

What Are Application Maintenance Activities? Answer
Application maintenance is concerned with constantly monitoring, modifying, and improving existing digital products that already have users. It involves fixing bugs, implementing new features, modifying software files, improving performance, correcting faults, and supervising overall application quality.
Why Is Application Management Important For The Business? Answer
Application management ensures that apps remain relevant by evolving alongside business, market, and industry changes. As part of application management, continuous maintenance and the addition of new functionalities drive businesses to a winning competitive edge when compared to their counterparts who take a reactive approach.
Why Do We Need Application Management? Answer
Application management is a key factor in a business's ability to innovate. By properly addressing how your business functions with modern applications, it guarantees efficient solutions that are brought to market at a quicker pace and lower total cost.
What Is The Difference Between Maintenance and Support? Answer
Unlike support work, maintenance releases are planned and scheduled. Clients usually ask for a combination of support and maintenance, and these separate services often get bundled together – hence why there's often some confusion between the terms.
Great projects inspire us. Let us pave the way to success for your apps!