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Application Maintenance and Support Services

We improve our clients’ business reliability by continuously reinventing application systems to achieve IT goals that align with their needs. Chudovo’s support and maintenance services help to improve customer satisfaction, achieve maximum app availability, speed up backlog implementation, and reduce operational costs.
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Full-stack application support and maintenance company

Our application maintenance and support services aim to minimize system downtime, enhance security, and improve performance, resulting in an excellent user experience and increased user loyalty.

  • Proactive Application Monitoring

    Experience a proactive approach to application monitoring with our software maintenance and support services. Gain comprehensive insights into the health of your networks, applications, and security infrastructure to identify and address vulnerabilities before they impact your operations.

  • On-Demand Application Support Services

    Receive prompt and reliable support tailored to your needs with our on-demand application support services. Our team is ready to assist you whenever required, ensuring smooth operation and addressing issues promptly to minimize disruptions.

  • Post-Release Software Maintenance and Support

    Chudovo goes beyond development by offering application maintenance and support services post-release. We prioritize secure, fault-free operation and swift performance to guarantee the ongoing success of your solution.
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OUR APPLICATION SUPPORT AND MAINTENANCE SERVICE OFFERINGS

  • Web Application Maintenance Services

    Make the most of our web app maintenance services to enhance your existing web app development project, ensuring its longevity and incorporating functional upgrades.

  • Mobile App Maintenance Services

    Improve productivity and maintain competitiveness in mobile app development with our comprehensive mobile app maintenance services that incorporate the latest technologyю

  • Application Re-engineering

    Overcome challenges faced by programmers and maintenance engineers in maintaining legacy applications by utilizing our re-engineering services for modernizing legacy applications.

  • Application Integration

    Optimize your IT environment for enhanced performance and productivity with our exceptional integration solutions that seamlessly integrate business applications, data, and systems.

  • DevOps & Configuration Management Services

    If you wish to achieve continuous delivery of high-quality software products, we offer expertise in designing and implementing solutions for your specific environments. These solutions are based on the latest CI/CD practices, which means you additionally reduce maintenance costs and enhance productivity at the same time.

  • Environment Maintenance & Automation

    The automation of environment maintenance is a key objective for us, as it optimizes performance for your software while reducing costs for you. This is why our engineering teams possess in-depth knowledge of general automated environment frameworks, as well as automation deployment and maintenance, especially when it comes to Microsoft technologies.

  • Deployment Design and Implementation

    Our support varies from setting up basic configurations to combining complex frameworks to fit into your deployment environment. We do this while keeping the best-proven practices regarding security, environment design, server configuration, and optimization at our very core. What's more, our teams hold expertise in both new and old technologies concerning server operating systems, domains, networking, load balancing, and their respective configurations.

  • Monitoring and Reporting

    Alongside the automation of repetitive maintenance, operations are our automated reporting processes. This hands-off approach helps to minimize both your workload and the occurrence of unperceived incidents, as you receive regular status updates on your deployed software environment.

  • Change Management

    An essential part of our application support and maintenance services is applying change control in a way that minimizes risk during production implementations. Unfailing business availability is guaranteed thanks to thorough documentation and review processes prior to the implementation of each production change.

  • Application Security Management

    Benefit from extensive stress testing and penetration testing to identify and address potential vulnerabilities through detailed vulnerability reports. Our SecOps methodology ensures continuous monitoring and swift response to emerging threats.

We Will Provide You

It’s essential that your business-critical systems work without fault. Any undesirable scenario means you incur unnecessary costs, with downtimes causing you to lose out on sales and ultimately have customers leave you for your more stable competition.
On-demand application support
Protect your IT solution
Reinforce your skills
Overcome complex issues
Reduce TCO of IT systems
Transfer and manage duties and risks

On-demand application support

At Chudovo, we provide on-demand application support that prevents this. We ensure your software isn’t just operational but also runs as securely and reliably as you need it to.

Our support services include finding loopholes that have the potential to become problems, fixing them beforehand, and also taking the extra steps to improve performance.

Protect your IT solution

Our aim is to assist in identifying issues and possible risks with your IT solution. We will then offer a prompt solution to get you back on track swiftly, minimizing any loss in revenue.

Additionally, we are here to support you in adapting to environmental changes, IT infrastructure adjustments, and integration point modifications, ensuring that your systems continue to operate effectively in a dynamic landscape.

Reinforce your skills

Our team has extensive expertise in various technology areas, making us the perfect resource to assist you with any technical challenges you may encounter. We not only help you overcome these issues, but also provide a valuable advantage during times of digital transformation. By establishing a knowledge base, we ensure quicker resolution of incidents and a more user-friendly self-service experience for your end-users. This prepares you to adapt to future changes, whether they are unforeseen or planned.

Overcome complex issues

Our IT technical support and maintenance services provide two levels of support: L2 and L3. L2 support aims to restore functionality promptly after a failure, while L3 support offers comprehensive assistance for intricate issues, empowering you to enhance your software by modifying your program code.

Reduce TCO of IT systems

With our extensive experience, we guarantee a seamless setup and a strong support system. This will help you lower your total cost of ownership (TCO) and enjoy quicker resolution of issues, improved customer feedback, and reduced expenses on system maintenance.

Transfer and manage duties and risks

Our team can handle your IT infrastructure, allowing your in-house team to focus on your core business. We also offer after-hours support for unexpected situations.
On-demand application support

At Chudovo, we provide on-demand application support that prevents this. We ensure your software isn’t just operational but also runs as securely and reliably as you need it to.

Our support services include finding loopholes that have the potential to become problems, fixing them beforehand, and also taking the extra steps to improve performance.
Protect your IT solution

Our aim is to assist in identifying issues and possible risks with your IT solution. We will then offer a prompt solution to get you back on track swiftly, minimizing any loss in revenue.

Additionally, we are here to support you in adapting to environmental changes, IT infrastructure adjustments, and integration point modifications, ensuring that your systems continue to operate effectively in a dynamic landscape.
Reinforce your skills
Our team has extensive expertise in various technology areas, making us the perfect resource to assist you with any technical challenges you may encounter. We not only help you overcome these issues, but also provide a valuable advantage during times of digital transformation. By establishing a knowledge base, we ensure quicker resolution of incidents and a more user-friendly self-service experience for your end-users. This prepares you to adapt to future changes, whether they are unforeseen or planned.
Overcome complex issues
Our IT technical support and maintenance services provide two levels of support: L2 and L3. L2 support aims to restore functionality promptly after a failure, while L3 support offers comprehensive assistance for intricate issues, empowering you to enhance your software by modifying your program code.
Reduce TCO of IT systems
With our extensive experience, we guarantee a seamless setup and a strong support system. This will help you lower your total cost of ownership (TCO) and enjoy quicker resolution of issues, improved customer feedback, and reduced expenses on system maintenance.
Transfer and manage duties and risks
Our team can handle your IT infrastructure, allowing your in-house team to focus on your core business. We also offer after-hours support for unexpected situations.

OUR END-TO-END APPLICATION MAINTENANCE AND SUPPORT SERVICES COVER THE ENTIRETY OF:

Application Assessment and Audit (Architecture, Design, Performance)

Application assessment and audit is a crucial process to evaluate the architecture, design, and performance of an application. This ensures that software systems function effectively and achieve their goals.

The assessment and audit should be an ongoing process, as software evolves. Regular audits ensure that the application aligns with business objectives, maintains security, and delivers optimal performance.

Problem Management and Root Cause Analysis (RCA)

Problem management and root cause analysis (RCA) are critical aspects of IT service management and software development. They play a crucial role in identifying and resolving issues systematically. The main objectives of problem management and RCA are to enhance service quality, decrease incidents, mitigate service disruptions, and improve the overall reliability of IT services and systems.

Performance Monitoring, Management, and Tuning

Efficient performance monitoring, management, and tuning are necessary for maintaining system availability, providing a positive user experience, and maximizing the value of IT investments. These processes should be seamlessly integrated into an organization's overall IT management and operational procedures.

Incident Investigation, Troubleshooting, and Management

Incident investigation, troubleshooting, and management are vital components of IT and systems administration. These processes are necessary for detecting, tackling, and fixing problems that may disrupt operations, affect service quality, and jeopardize security.

Release and Deployment Management

Integrated release and deployment management, combined with application systems management, development, and quality assurance (QA) services, offers a comprehensive approach to effectively plan, coordinate, and execute the release and deployment of software applications within an organization. This integration ensures smooth and controlled application releases that align with business goals, taking into account development, testing, and operational aspects.

Security Issues Identification and Fixes

Identifying and resolving security concerns is crucial for upholding a secure and robust IT environment. These concerns encompass a wide range of issues, including software and system vulnerabilities, as well as misconfigured settings that put sensitive data at risk.

Application Enhancement Concerning Request for Change (RFC) Implementations

The process of enhancing applications through Request for Change (RFC) implementations involves making improvements and updates to software based on submitted RFCs. RFCs are formal requests to modify an application in order to address specific requirements, resolve issues, or introduce new features.

Preventive and Proactive Maintenance and Support

Preventive and proactive maintenance and support are crucial elements of managing IT and infrastructure. Their main objective is to detect and resolve issues before they cause any downtime or disruptions, thereby ensuring the dependability and stability of systems and services. These maintenance and support practices play a vital role in IT operations, infrastructure management, and service delivery.

Application support and maintenance cost

When it comes to software support and maintenance, it's essential to grasp the factors that influence costs. While a general guideline suggests that app maintenance costs typically amount to around 15% of its development cost, the real practical expenses are intricately tied to factors such as software complexity, typical change requests number per period, ongoing enhancements, and security updates.

We suggest you rough guesses for different types of apps to give you an idea of possible maintenance costs. Remember, these are just estimates, and the actual cost for each specific project may vary based on its unique needs.

Software complexity
☆
Simple
Examples

Compact e-commerce catalog

Price range
from $1500
to $3000
Development time
monthly
Examples

Platform-based web portal

Price range
from $1500
to $3000
Development time
monthly
Examples

The native mobile app of medium complexity

Price range
from $1500
to $3000
Development time
monthly
Examples

Web app with typical functionality

Price range
from $1500
to $3000
Development time
monthly
Functionality

1 Dedicated Engineer on T&M Basis

Team

1 Dedicated Engineer on T&M Basis

Software complexity
☆☆
Medium
Examples

Custom web portal

Price range
from $3000
to $5000
Development time
monthly
Examples

Mobile banking app / Mobile telehealth app

Price range
from $3000
to $5000
Development time
monthly
Examples

Business process automation tool/app

Price range
from $3000
to $5000
Development time
monthly
Functionality

1-2 Dedicated Engineers on T&M Basis

Team

1-2 Dedicated Engineers on T&M Basis

Software complexity
☆☆☆
Enterprise
Examples

Business process automation tool/app

Price range
from $5000
to $10000
Development time
monthly
Examples

B2B SaaS applications

Price range
from $5000
to $10000
Development time
monthly
Functionality

2 Dedicated Engineers on T&M Basis
DevOps on T&M Basis

Team

2 Dedicated Engineers on T&M Basis
DevOps on T&M Basis

How we provide application maintenance and support services

Chudovo has developed a specific algorithm for application maintenance and support services. Our support engineers work closely with customers to understand their business and organization. Once the scope of work is determined, the implementation phase begins, where technical elements are implemented, monitored, evaluated, and adjusted. Maintenance and support can continue until the application lifecycle ends or the project is completed.

Analyzing your request

We carefully analyze customer requests to ensure the final results meet their needs and expectations. Gathering information about the application's use and maintenance goals allows us to understand the client's current needs and provide the best outcomes.

Planning and preparing SLA

Creating a Service Level Agreement (SLA) is vital for application maintenance and support projects. The SLA outlines service expectations, responsibilities, timelines, and response times, ensuring both parties are aligned for project success and efficiency.

Maintenance plan proposal and strategy implementation

Our team identifies the most beneficial method of software upkeep based on requirements and budget. Developing a maintenance plan proposal and implementing a strategy ensures ongoing reliability, performance, and optimization of asset performance.

IT landscape review

An IT landscape review assesses an organization's information technology environment, identifying strengths, weaknesses, and areas for improvement. We conduct a pre-support audit and create a knowledge base tailored to your needs, optimizing technology assets and enhancing security and efficiency.

Transferring knowledge

During this phase, our engineers share their technical expertise and knowledge with the customer. This builds trust, establishes understanding, and allows for smooth project progress. We encourage customer feedback and provide ongoing support.

Support and maintenance

Our engineers monitor and manage the application and its technical elements, performing regular checks, addressing issues, and conducting updates and maintenance to ensure optimal functioning. This phase keeps the project on track within the timeline and budget.

Ongoing software maintenance

Ongoing software maintenance involves managing and sustaining software applications to ensure effective and secure operation aligned with business needs. We identify weak points, fix bugs, resolve technical issues, implement updates and new features, and provide general support. This ensures applications remain secure, reliable, and adaptable, maximizing software investments.

CHUDOVO ENSURES OPTIMAL PERFORMANCE AND AN EXTENDED LIFE FOR YOUR SOFTWARE SOLUTIONS TO INCREASE BUSINESS EFFICIENCY

  • 01

    Maximize IT Application Support

    • Asset optimization and reuse of existing frameworks
    • Process and SLA Compliance
    • Application development
    • Application performance monitoring to proactively find and fix app performance issues
    • CI/CD pipelines for quick and smooth application evolution
  • 02

    Drive Operational Efficiency

    • Minimize downtime or service slacks/outages
    • Enhance program release and operational speed
    • Maximize application support efficiency
    • Reduce total cost of ownership
    • Utilize high-value industry benchmark trends
  • 03

    Flexible Operating Model & Support Reporting

    • Faster time to market
    • Flexible and Scalable AMS engagement model
    • Service-level reports
    • Incident reports
    • App development reports
    • Performance monitoring reports

How do we guarantee uninterrupted software performance?

Ensure the smooth operation and optimal performance of your software with our IT support and maintenance services.
SLA review
Performance monitoring and solution stabilization
Backups and disaster recovery
Security patches and fixes

SLA review

Our team will uncover bottlenecks, fix errors, and ensure the stability of your software solution.SLA Review: If your solution undergoes software modernization or significant changes, we will upgrade your SLA to align with the new conditions. We assess the feasibility, enforceability, and fairness of your previous agreement and suggest necessary changes. Regular SLA reviews and adjustments are conducted when you continuously engage our support and maintenance services.

Performance monitoring and solution stabilization

Performance Monitoring and Solution Stabilization: Our skilled developers vigilantly monitor your solution to identify and address underlying issues before they become critical. We adhere to best DevOps practices to maintain and update your IT infrastructure, minimizing the risk of regress issues and ensuring seamless integration of new features and enhancements.

Backups and disaster recovery

Backups and Disaster Recovery: We track software changes, providing backups to safeguard your data and a disaster recovery plan to restore your software infrastructure in the event of a system crash. Your data remains protected and your software can be swiftly recovered.

Security patches and fixes

Security Patches and Fixes: Our experts go beyond code reviews and feature updates to keep your software secure and optimized. We monitor the reliability of the libraries your system relies on and promptly update legacy ones with high vulnerability rates. In cases where no available updates exist, our developers create custom security patches to protect your solution from potential vulnerabilities. This comprehensive approach ensures your software is well-maintained, dependable, and resilient against various types of attacks.

SLA review

Our team will uncover bottlenecks, fix errors, and ensure the stability of your software solution.SLA Review: If your solution undergoes software modernization or significant changes, we will upgrade your SLA to align with the new conditions. We assess the feasibility, enforceability, and fairness of your previous agreement and suggest necessary changes. Regular SLA reviews and adjustments are conducted when you continuously engage our support and maintenance services.

Performance monitoring and solution stabilization

Performance Monitoring and Solution Stabilization: Our skilled developers vigilantly monitor your solution to identify and address underlying issues before they become critical. We adhere to best DevOps practices to maintain and update your IT infrastructure, minimizing the risk of regress issues and ensuring seamless integration of new features and enhancements.

Backups and disaster recovery

Backups and Disaster Recovery: We track software changes, providing backups to safeguard your data and a disaster recovery plan to restore your software infrastructure in the event of a system crash. Your data remains protected and your software can be swiftly recovered.

Security patches and fixes

Security Patches and Fixes: Our experts go beyond code reviews and feature updates to keep your software secure and optimized. We monitor the reliability of the libraries your system relies on and promptly update legacy ones with high vulnerability rates. In cases where no available updates exist, our developers create custom security patches to protect your solution from potential vulnerabilities. This comprehensive approach ensures your software is well-maintained, dependable, and resilient against various types of attacks.

OUR APPLICATION MAINTENANCE AND SUPPORT Technology Stack

Logging, monitoring, and alerting tools

  • ElasticSearch
  • Logstash
  • Graphite
  • AWS CloudWatch
  • Azure Monitor
  • Azure App Insights
  • Splunk

Web application testing tools

  • Selenium
  • Protractor
  • Ranorex
  • XCTest
  • Postman
  • TestComplete
  • JMeter

DevOps tools

  • Kubernetes
  • Docker
  • Puppet
  • Ansible
  • Azure DevOps
  • AWS Developer Tools
  • Jenkins

8 Benefits of application maintenance you should know about

benefits

Bug Fixation

Maintenance management focuses on fixing bugs and glitches in your application or website, ensuring smooth operation without disrupting existing software.
benefits

Capability Enhancement

To stay competitive in the ever-changing software market, maintenance services allow for changes and improvements in features, functions, and overall performance.
benefits

Removing Outdated Functionalities

Application management removes obsolete or unwanted features, freeing up space and improving efficiency. It also suggests new developments based on trending tools and technologies.
benefits

Performance Improvement

Maintenance includes resolving issues detected during testing, enhancing system performance, and implementing measures to prevent vulnerabilities and hacking.
benefits

Scalability and Security

Timely maintenance ensures application security and enables scalability, allowing the system to handle larger workloads while maintaining performance levels.
benefits

Cost-saving

Instead of buying new software or developing from scratch, regular maintenance helps to prevent future costs and extend the lifetime of the application.
benefits

Customer Satisfaction

Application maintenance improves overall quality, online presence, and response time, leading to enhanced customer satisfaction.
benefits

Continuous Functionality

Regular maintenance and updates keep applications fully functional, minimizing disruptions and downtime for businesses.

Featured Projects

AML software development and maintenance
AML software development and maintenance
Fintech company
240 Man-days
Competency Management System Development and Maintenance
Competency Management System Development and Maintenance
US-based company
400 Man-days
Healthcare apps ecosystem development and support
Healthcare apps ecosystem development and support
YesCare
1250 Man-days
Label printing software maintenance
Label printing software maintenance
Merchandising solutions provider
90 Man-days
Medical apps development and maintenance
Medical apps development and maintenance
PharmaCorr
1250 Man-days
Online loan calculator for small businesses maintenance
Online loan calculator for small businesses maintenance
Online lending company
350 Man-days
FAQ
What Are Application Maintenance Activities? Answer
Application maintenance is concerned with constantly monitoring, modifying, and improving existing digital products that already have users. It involves fixing bugs, implementing new features, modifying software files, improving performance, correcting faults, and supervising overall application quality.
Why Is Application Management Important For The Business? Answer
Application management ensures that apps remain relevant by evolving alongside business, market, and industry changes. As part of application management, continuous maintenance and the addition of new functionalities drive businesses to a winning competitive edge when compared to their counterparts who take a reactive approach.
Why Do We Need Application Management? Answer
Application management is a key factor in a business's ability to innovate. By properly addressing how your business functions with modern applications, it guarantees efficient solutions that are brought to market at a quicker pace and lower total cost.
What Is The Difference Between Maintenance and Support? Answer
Unlike support work, maintenance releases are planned and scheduled. Clients usually ask for a combination of support and maintenance, and these separate services often get bundled together – hence why there's often some confusion between the terms.
Great projects inspire us. Let us pave the way to success for your apps!