e-Commerce Order Management System

Solution

eCommerce development team implemented for its client a web application, allowing the users to buy various products and services, pay for them online, and track their delivery. The client, on its part, was able to easily manage the product and service items it provided.

In general, the term ecommerce order management includes all the processes for managing orders, starting from placing the order to its delivery to the destination point. Historically, retailers used to process orders manually, which was inconvenient and somewhat time-consuming. With the emergence of order management solutions, the processing and execution of orders have become much more efficient. Thanks to the use of this solution, various departments are automated, the risk of making mistakes is reduced, and time is saved enormously. For stores that are just starting their business and promoting the brand, the application of such solutions is not very obvious. But when the store begins to expand, to gain an audience and there is an increase in orders, order management software cannot be dispensed with.

The order management process is based on data management. Without appropriate ecommerce order management software, order data moves between different sales channels. This increases the time from order to delivery and generally affects the business through delays. Thanks to the advanced order management system, ecommerce stores can quickly process orders and attract customers.

How Does Order Management Software Work?

In short, an ecommerce order management system for ecommerce marketplaces has the following process stages:

• The client places the order
• The order is being processed
• Different inventory management levels of management
• Fulfillment of the order

Main benefits of the sales order management solutions:

• Scalability. In comparison to manual order processing, when the store does not yet have so many orders, the ecommerce order management system can process a huge number of orders and customers. Processing takes place in one place, where data is stored compactly and structured without redundant information.
• Automation. Automation always helps improve business efficiency and productivity.
• Integrity. eCommerce management solutions enable data integration across different departments and sales channels. Real-time data update helps to keep all info up-to-date and available for all the members of the process.
• Analytics options. The analytical reports help to predict the future demand for some products to identify future sales strategies and adjust the supply chain.

Among other advantages of the ecommerce order management system that are not less valuable are the following:

• Faster business growth. OMS software is an integral prerequisite for further development and expansion of business.
• Faster order processing & delivery and client satisfaction. All the clients want to receive their orders as fast as possible. The faster and better the store fulfills the order, the higher the probability that the customer will continue to use this particular ecommerce service.
• Avoiding errors and cross-channel confusion. Order management it is works with a large flow of data. And if this data is distributed across different channels, it makes the process even more complicated. With such an accumulation of information, it is possible to make mistakes, for example, delivery of the wrong product to the client. Due to the automation of processes and data synchronization from different channels, order management systems minimize the risks of such errors.

Chudovo is a software development company that provides development & consulting services to ecommerce businesses. Professional teams help to create next-generation shopping experiences. Fuel the ecommerce shop with the power of technology combined with experience.  Let’s talk about eCommerce application development services for the needs of your company!